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Introduction

Subscription Events

subscription.createdsubscription.activatedsubscription.reactivatedsubscription.canceledsubscription.updatedsubscription.plan_changedsubscription.cancellation_scheduledsubscription.cancellation_revokedsubscription.plan_change_scheduledsubscription.plan_change_revokedsubscription.past_due

Trial Events

trial.startedtrial.convertedtrial.expiredtrial.will_endtrial.checkout_ready

Checkout Events

checkout.ready

Payment Events

payment.receivedpayment.failedpayment.recoveredpayment.refundedpayment.disputedpayment.dispute_resolved

Payment Link Events

payment_link.createdpayment_link.completedpayment_link.failedpayment_link.canceled

Invoice Events

invoice.createdinvoice.upcominginvoice.overdueinvoice.voided

Payment Method Events

payment_method.attachedpayment_method.updated

Customer Events

customer.createdcustomer.updatedcustomer.state_changed

Credits & Balance Events

credits.grantedcredits.purchasedcredits.lowcredits.depletedcredits.expiredbalance.topped_upbalance.lowbalance.depleted

Quota & Usage Events

quota.threshold_reachedquota.exceededusage.recorded

Seat Events

seats.updatedseats.limit_reached

Add-on Events

addon.activatedaddon.deactivated

Payout Events

payout.availablepayout.createdpayout.paidpayout.failed
DocumentationKnowledge BaseBuild with AIAPI ReferenceWebhooks

payment.failed

Fired when a recurring charge fails

Payload

All webhook payloads follow a consistent top-level structure with event-specific data nested within the data object.

invoiceIdstring | null

The invoice ID, if available.

invoiceNumberstring | null

The human-readable invoice number, if available.

customerIdstring

The customer ID. Returns your externalId if you provided one when creating the customer, otherwise returns the Commet publicId.

subscriptionIdstring | null

The subscription ID, if the invoice is linked to a subscription.

failureCodestring | null

The failure code from the payment processor.

failureMessagestring | null

A human-readable failure message.

{
  "event": "payment.failed",
  "timestamp": "2026-04-25T00:05:00.000Z",
  "organizationId": "org_abc123",
  "mode": "live",
  "apiVersion": "2026-05-25",
  "data": {
    "invoiceId": "inv_n4o5p6",
    "invoiceNumber": "INV-0043",
    "customerId": "user_123",
    "subscriptionId": "sub_1a2b3c4d",
    "failureCode": "card_declined",
    "failureMessage": "Your card was declined."
  }
}

How is this guide?

payment.received

Fired when a recurring payment is processed

payment.recovered

A previously failed payment was recovered.