Payload

All webhook payloads follow a consistent top-level structure with event-specific data nested within the data object.

customerIdstring

The customer ID. Returns your externalId if you provided one when creating the customer, otherwise returns the Commet publicId.

triggerstring

What caused the transition. One of: subscription_created, subscription_activated, subscription_canceled, plan_change, past_due, trial_started, trial_converted, trial_expired, cancellation_scheduled, cancellation_revoked, seats_updated, addon_activated, addon_deactivated, credits_depleted, balance_depleted, quota_exceeded.

statusstring

The customer's current subscription status, or "none" when no live subscription exists. Access is granted while trialing, active, or past_due — past_due is a permissive grace window during dunning.

subscriptionIdstring | null

The live subscription ID, or null when status is none.

planWebhookPlanRef | null

The current plan (id and name), or null when status is none.

billingIntervalstring | null

The current billing interval.

consumptionModelstring | null

The plan's consumption model: metered, credits, or balance.

featuresWebhookFeatureAccess[]

Current feature access, one entry per plan feature: code, name, type, allowed, enabled, current, included, remaining, overageQuantity, overageUnitPrice, unlimited, overageEnabled, billedQuantity. Fields that do not apply to a feature type are null.

seatsWebhookSeatSummary[]

Summary of seats-type features: code, current, included, remaining, unlimited.

creditsWebhookCreditsBalance | null

For credits plans: planCredits, purchasedCredits, totalCredits. Null otherwise.

balanceWebhookBalance | null

For balance plans: currentBalance in rate scale (10000 = $1.00). Null otherwise.

{
  "event": "customer.state_changed",
  "timestamp": "2026-06-23T14:30:00.000Z",
  "organizationId": "8f14e45f-ceea-4e7a-9c3d-1c2b3a4d5e6f",
  "mode": "live",
  "apiVersion": "2026-07-11",
  "data": {
    "customerId": "user_123",
    "trigger": "subscription_activated",
    "status": "active",
    "subscriptionId": "sub_1a2b3c4d",
    "plan": {
      "id": "pln_pro_monthly",
      "name": "Pro"
    },
    "billingInterval": "monthly",
    "consumptionModel": "metered",
    "features": [
      {
        "code": "api_calls",
        "name": "API Calls",
        "type": "usage",
        "allowed": true,
        "enabled": null,
        "current": 120,
        "included": 1000,
        "remaining": 880,
        "overageQuantity": 0,
        "overageUnitPrice": 50,
        "unlimited": false,
        "overageEnabled": true,
        "billedQuantity": null
      },
      {
        "code": "editors",
        "name": "Editors",
        "type": "seats",
        "allowed": true,
        "enabled": null,
        "current": 3,
        "included": 5,
        "remaining": 2,
        "overageQuantity": 0,
        "overageUnitPrice": null,
        "unlimited": false,
        "overageEnabled": false,
        "billedQuantity": null
      }
    ],
    "seats": [
      {
        "code": "editors",
        "current": 3,
        "included": 5,
        "remaining": 2,
        "unlimited": false
      }
    ],
    "credits": null,
    "balance": null
  }
}

One event to sync access

Instead of handling every lifecycle event (subscription.activated, subscription.canceled, trial.expired, ...) to keep your access flags in sync, handle this single event. Every entitlement transition fires it with the customer's current state, computed at delivery time:

trigger	When
`subscription_created`	A subscription was created (status `pending_payment` — no access yet).
`subscription_activated`	A payment confirmed the subscription.
`trial_started`	A trial began.
`trial_converted`	A trialing customer converted to paid via plan change.
`trial_expired`	A trial ran out and regular billing began.
`plan_change`	A plan change executed (immediate or scheduled).
`cancellation_scheduled`	A cancellation was scheduled — access continues until period end.
`cancellation_revoked`	A scheduled cancellation was reverted.
`subscription_canceled`	The subscription terminated — `status` becomes `none`.
`past_due`	A recurring payment failed — a grace window begins: usage and seats keep working, new purchases are blocked.
`seats_updated`	A customer's seat count changed.
`addon_activated`	An add-on was activated on the subscription.
`addon_deactivated`	An add-on was deactivated from the subscription.
`credits_depleted`	The subscription ran out of credits.
`balance_depleted`	The subscription ran out of prepaid balance.
`quota_exceeded`	Usage passed a feature's included quantity.

Handling the payload

Use status as the access gate (trialing and active grant access), features for per-feature limits, and credits/balance for consumption headroom on credits/balance plans. The payload reflects the state at delivery time — if two transitions happen back to back, the later event always carries the final state, so processing events in timestamp order converges to the correct result.