Payment Failures
What happens when your customer's payment fails
When a payment fails, your customer keeps access to your product while Commet retries the charge. If all retries fail, their subscription is canceled.
What Your Customer Experiences
Payment fails
→ They keep access (grace period begins)
→ Commet retries the charge automatically
All retries fail
→ Their subscription is canceled
→ Access is revoked| Stage | Access | What's happening |
|---|---|---|
| Payment fails | Still active | Retries are scheduled |
| During grace period | Still active | Automatic retries in progress |
| All retries exhausted | Revoked | Subscription canceled, no further charges |
Your customer keeps full access during the grace period. This gives them time to update their payment method without any service interruption.
Deleting a Customer
When you delete a customer from the dashboard, their subscription is canceled immediately. They lose access right away, and any pending charges are not collected.
Related
- Invoices — What invoices your customers receive
- Trials — What happens if the first charge after a trial fails
- Plan Changes — How a canceled customer can come back
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