Payment Failures - Commet

When a payment fails, your customer’s usage and seats keep working while Commet retries the charge — but new purchases are blocked. If all retries fail, their subscription is canceled.

What Your Customer Experiences

Payment fails
  → Usage and seats keep working (grace period begins)
  → New purchases are blocked
  → Commet retries the charge automatically

All retries fail
  → Their subscription is canceled
  → Access is revoked

Stage	Access	What’s happening
Payment fails	Usage and seats keep working	Subscription moves to `past_due`, invoice becomes `outstanding`, retries scheduled
During grace period	Usage and seats keep working	Automatic retries on day 1, day 3, day 5, and day 7; usage keeps accruing as debt
All retries exhausted	Revoked	Subscription canceled, invoice marked `uncollectible`

Purchases are blocked while past_due. Plan changes, add-ons, credit packs, and balance top-ups are rejected until the outstanding invoice is paid. Usage and seat tracking keep working so your customer can pay and continue without interruption.

First Charge After a Trial

A retryable provider decline on the first paid invoice follows the same past_due dunning schedule. If the charge cannot start because the payment method is missing or the customer must take an action, the subscription remains pending_payment and checkout is used to complete payment instead of starting dunning.