When you change a price, new customers pay the new price immediately. For existing customers, the rule is asymmetric: decreases apply immediately, increases apply at renewal.

The one exception is the base price, which changes at renewal in both directions.

Base Price

Base price changes take effect at renewal, whether you raise or lower — the current period is already paid.

	New customers	Existing customers
You raise the price	Pay new price	Keep current price until renewal
You lower the price	Pay new price	Keep current price until renewal

Example

You change Plan Pro from $99/mo to $129/mo.

A new customer signs up today → pays $129/mo.
An existing customer on day 15 of their month → keeps paying $99/mo.
That same customer at renewal → starts paying $129/mo.

This means you can change prices without worrying about disrupting current customers. They'll always finish their current period at the price they paid.

Usage-Based Pricing (Overage)

Per-unit price changes are asymmetric: a decrease applies immediately to the current period, an increase applies at renewal.

Example

You raise the overage price from $0.002/call to $0.005/call.
Your customer has already used 5,000 extra calls this month.

This month's invoice → still charged at $0.002
Next month's invoice → charged at $0.005

You lower the overage price from $0.005/call to $0.002/call.

This month's invoice → charged at $0.002 — the cheaper price applies immediately

Seat Pricing

Per-seat prices follow the same asymmetry: cheaper applies now, more expensive applies at renewal.

Example

You raise the extra seat price from $25/seat to $35/seat.
Your customer has 3 extra seats.

This month → 3 × $25 = $75
Next month → 3 × $35 = $105

You lower it from $35/seat to $25/seat.

This month → 3 × $25 = $75 — applied immediately

Plan Changes — What happens when your customer upgrades or downgrades
Proration — How mid-cycle charges are calculated
Seats — How seat-based billing works

When you change a price, new customers pay the new price immediately. For existing customers, the rule is asymmetric: decreases apply immediately, increases apply at renewal.

The one exception is the base price, which changes at renewal in both directions.

Base Price

Base price changes take effect at renewal, whether you raise or lower — the current period is already paid.

	New customers	Existing customers
You raise the price	Pay new price	Keep current price until renewal
You lower the price	Pay new price	Keep current price until renewal

Example

You change Plan Pro from $99/mo to $129/mo.

A new customer signs up today → pays $129/mo.
An existing customer on day 15 of their month → keeps paying $99/mo.
That same customer at renewal → starts paying $129/mo.

This means you can change prices without worrying about disrupting current customers. They'll always finish their current period at the price they paid.

Usage-Based Pricing (Overage)

Per-unit price changes are asymmetric: a decrease applies immediately to the current period, an increase applies at renewal.

Example

You raise the overage price from $0.002/call to $0.005/call.
Your customer has already used 5,000 extra calls this month.

This month's invoice → still charged at $0.002
Next month's invoice → charged at $0.005

You lower the overage price from $0.005/call to $0.002/call.

This month's invoice → charged at $0.002 — the cheaper price applies immediately

Seat Pricing

Per-seat prices follow the same asymmetry: cheaper applies now, more expensive applies at renewal.

Example

You raise the extra seat price from $25/seat to $35/seat.
Your customer has 3 extra seats.

This month → 3 × $25 = $75
Next month → 3 × $35 = $105

You lower it from $35/seat to $25/seat.

This month → 3 × $25 = $75 — applied immediately

Plan Changes — What happens when your customer upgrades or downgrades
Proration — How mid-cycle charges are calculated
Seats — How seat-based billing works

Pricing Changes

Base Price

Example

Usage-Based Pricing (Overage)

Example

Seat Pricing

Example

On this page

Pricing Changes

Base Price

Example

Usage-Based Pricing (Overage)

Example

Seat Pricing

Example

On this page