New customers pay new prices at once; existing customers get decreases now and increases at renewal, and base plan prices always change at renewal.
When you change a price, new customers pay the new price immediately. For existing customers, the rule is asymmetric: decreases apply immediately, increases apply at renewal.The exception is a plan’s selected base price or variant, which changes at renewal in both directions.
The subscription keeps the selected price ID. Changes to that catalog row take effect at renewal, whether you raise or lower it — the current period is already paid. If the selected row is a regional variant, its own current market price is used.
You change Plan Pro from $99/mo to $129/mo.A new customer signs up today → pays $129/mo.An existing customer on day 15 of their month → keeps paying $99/mo.That same customer at renewal → starts paying $129/mo.
Archiving a price prevents new selection but does not break subscriptions already bound to it. Accepted Offer phases remain snapshotted separately.
You raise the overage price from $0.002/call to $0.005/call.Your customer has already used 5,000 extra calls this month.This month's invoice → still charged at $0.002Next month's invoice → charged at $0.005You lower the overage price from $0.005/call to $0.002/call.This month's invoice → charged at $0.002 — the cheaper price applies immediately
You raise the extra seat price from $25/seat to $35/seat.Your customer has 3 extra seats.This month → 3 × $25 = $75Next month → 3 × $35 = $105You lower it from $35/seat to $25/seat.This month → 3 × $25 = $75 — applied immediately
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