How It Works
What Happens When You Change Included Seats
Adding more included seats
More included seats benefits your customers, so it applies right away.Reducing included seats
Fewer included seats harms your customers, so it applies at renewal.What Happens When You Change Seat Prices
Seat unit prices use current-period snapshots: a lower price applies immediately, while a higher price starts next period.Seats and Upgrades
On an upgrade, your customer is charged the new plan’s full price and credited for the unused days of the old plan’s base price. Extra-seat charges already paid are not credited; extra seats on the new plan are billed for the full new period in advance.Example
Your customer’s 8 seats are now covered by the Business plan’s 10 included seats. If they had 12 seats, the 2 above the included 10 would be billed for the full new period in advance: 2 × $20 = $40.