> ## Documentation Index
> Fetch the complete documentation index at: https://commet.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Failures

> Usage and seats keep working while Commet retries a failed charge on days 1, 3, 5 and 7, and the subscription is canceled if every retry fails.

When a payment fails, your customer's usage and seats keep working while Commet retries the charge — but new purchases are blocked. If all retries fail, their subscription is canceled.

## What Your Customer Experiences

```
Payment fails
  → Usage and seats keep working (grace period begins)
  → New purchases are blocked
  → Commet retries the charge automatically

All retries fail
  → Their subscription is canceled
  → Access is revoked
```

| Stage | Access | What's happening |
| - | - | - |
| Payment fails | **Usage and seats keep working** | Subscription moves to `past_due`, invoice becomes `outstanding`, retries scheduled |
| During grace period | **Usage and seats keep working** | Automatic retries on day 1, day 3, day 5, and day 7; usage keeps accruing as debt |
| All retries exhausted | Revoked | Subscription canceled, invoice marked `uncollectible` |

> [!WARNING]
>
> **Purchases are blocked while `past_due`.** Plan changes, add-ons, credit packs, and balance top-ups are rejected until the outstanding invoice is paid. Usage and seat tracking keep working so your customer can pay and continue without interruption.

## First Charge After a Trial

A retryable provider decline on the first paid invoice follows the same `past_due` dunning schedule. If the charge cannot start because the payment method is missing or the customer must take an action, the subscription remains `pending_payment` and checkout is used to complete payment instead of starting dunning.


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